Legal
Privacy Policy
Last Updated: 15 March 2025
1. Introduction
Padi Advisory Pte. Ltd. ("Padi Advisory", "we", "us", "our") is committed to protecting the personal data of the individuals who use our website and enrol in our courses. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA).
If you have questions about this policy or how we handle your data, please contact us at [email protected].
2. Data We Collect
We collect the following personal data when you use our website or contact us:
- Full name, as provided via our contact form or enrolment enquiry
- Email address, used to respond to enquiries and deliver course materials
- Phone number, if provided voluntarily
- Message content, as submitted through the contact form
- Browser and technical data collected via cookies (see Section 5)
We do not collect sensitive personal data such as identification numbers, financial account details, or health information.
3. How We Use Your Data
We use the personal data you provide for the following purposes:
- Responding to enquiries submitted through our contact form
- Providing information about course enrolment at your request
- Delivering course materials and follow-up correspondence where you have enrolled
- Improving the content and usability of our website through aggregate analytics
- Complying with any applicable legal obligations
We do not use your data for automated decision-making or profiling. We do not sell, rent, or share your personal data with third parties for their marketing purposes.
4. Legal Basis for Processing
We process your personal data on the following bases under the PDPA:
- Consent: Where you have voluntarily submitted your data through our contact form or enquiry process
- Contractual necessity: Where data is required to deliver a course you have enrolled in
- Legitimate interest: Where we use aggregate, anonymised website analytics to improve our services
- Legal obligation: Where we are required to retain or disclose data by Singapore law
5. Cookies
Our website uses cookies to ensure basic functionality and, where you have consented, to collect anonymised analytics data. We do not use cookies for advertising or cross-site tracking. Full details are set out in our Cookie Policy.
6. Data Retention
We retain personal data only for as long as necessary for the purposes described above:
- Contact form submissions are retained for up to 24 months
- Enrolment correspondence is retained for the duration of a course and up to 36 months thereafter
- Analytics data is retained in aggregate, anonymised form without a fixed deletion schedule
After these periods, personal data is deleted or anonymised.
7. Data Security
We take reasonable steps to protect personal data in our care, including:
- Restricting access to personal data to staff members who need it to carry out their duties
- Using secure, password-protected systems for storing correspondence
- Using HTTPS encryption on our website
- Not storing financial data (we do not process payments directly)
In the event of a data breach that is likely to result in harm to affected individuals, we will notify the Personal Data Protection Commission (PDPC) and relevant individuals in accordance with PDPA obligations.
8. Third-Party Services
Our website may use the following third-party services, each of which may collect anonymised technical data:
- Google Analytics (if enabled by cookie consent) — for aggregate website usage statistics
- Google Maps — embedded on our homepage for location display
- Cloudflare and Google Fonts — for content delivery and typography
We are not responsible for the privacy practices of these third parties. We encourage you to review their respective policies.
9. Your Rights Under the PDPA
Under Singapore's PDPA, you have the right to:
- Request access to personal data we hold about you
- Request correction of any inaccurate personal data
- Withdraw consent for us to use your personal data (where consent is the basis)
- Request that we cease or not begin using your personal data for marketing purposes
To exercise any of these rights, write to us at [email protected]. We will respond within 30 days. There is no fee for reasonable requests.
If you are dissatisfied with our handling of your data, you may lodge a complaint with the Personal Data Protection Commission (PDPC) at www.pdpc.gov.sg.
10. Children's Privacy
Our courses are designed for adults aged 40 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have received data from a minor, we will delete it promptly.
11. Links to Other Websites
Our course materials and website may contain links to external resources, including HDB, IRAS, MAS, and CPF Board websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before submitting personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Significant changes will be noted at the top of this page with a revised "Last Updated" date. Continued use of our website following such changes constitutes acceptance of the updated policy.
13. Contact
For any privacy-related questions or requests, please contact us:
Padi Advisory Pte. Ltd.
76 Telok Ayer Street, #03-05, Singapore 048464
Email: [email protected]
Phone: +65 9372 6148